Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the Cluster365 website and platform (the “Services”). By accessing or using the Services, you agree to these Terms.
Important: The Services may include AI-generated outputs. AI outputs can be incorrect, incomplete, or inappropriate. You are responsible for verifying outputs before using them.
1) Who We Are
The Services are provided by Global Interactive Marketing Online (GIMO) (“we”, “us”, “our”).
- Address: 1 Boundary Row, London, SE1 8HP, England
- Website: www.gimo.co.uk
- Contact: privacy@gimo.co.uk
2) Definitions
- “You” means the user of the Services (and, if applicable, the organisation you represent).
- “Content” means information you submit to the Services (including prompts, messages, files, and other inputs).
- “Outputs” means responses, content, or results generated by the Services (including AI-generated text/media and tool results).
3) Account Registration and Security
- You must provide accurate information and keep it up to date.
- You are responsible for safeguarding credentials and for activity under your account.
- Notify us promptly if you suspect unauthorised access.
4) Acceptable Use
You agree not to misuse the Services. In particular, you must not:
- Use the Services to break the law or infringe others’ rights.
- Attempt to gain unauthorised access, disrupt, or overload the Services.
- Upload or transmit malicious code, or attempt to exfiltrate data.
- Use the Services to generate or distribute harmful, abusive, or deceptive content (including impersonation and fraud).
- Use the Services to process special category data or highly sensitive personal data unless you have appropriate safeguards, a valid lawful basis, and our written agreement.
5) AI Features and Outputs
- Outputs are generated probabilistically and may be inaccurate. Do not rely on Outputs as professional advice (including legal, medical, financial, or regulatory advice).
- You are responsible for reviewing and validating Outputs before use, including for compliance, safety, and suitability.
- You must ensure you have rights to provide Content and that providing it does not breach confidentiality obligations or applicable law.
6) Your Content and Licence
You retain your rights in Content (as between you and us). You grant us a limited, worldwide licence to host, process, and transmit Content as necessary to provide and improve the Services, comply with law, and enforce these Terms.
7) Intellectual Property
We and our licensors own all intellectual property rights in the Services, including software, design, branding, and documentation, except for your Content. You may not copy, modify, distribute, sell, or lease any part of the Services unless permitted by law or with our written permission.
8) Third-Party Services
The Services may integrate third-party tools, model providers, and services. Your use of third-party services may be subject to their terms and policies. We are not responsible for third-party services.
9) Fees, Billing, and Taxes
If you purchase paid Services, you agree to pay applicable fees and taxes. Fees are typically billed in advance and may be non-refundable except where required by law or expressly stated otherwise.
10) Suspension and Termination
We may suspend or terminate access to the Services if you breach these Terms, if required by law, or to protect the security and integrity of the Services. You may stop using the Services at any time. On termination, your right to use the Services ends.
11) Disclaimers
The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
12) Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited by law.
Subject to the above, to the maximum extent permitted by law:
- We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill.
- Our total liability arising out of or in connection with the Services will not exceed the greater of: (a) fees paid by you to us for the Services in the 12 months before the event giving rise to the claim; or (b) £100.
13) Indemnity
You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services, your Content, or your breach of these Terms.
14) Changes
We may update these Terms from time to time. If changes are material, we will take reasonable steps to inform you (for example, via the website or within the Services). Continued use after changes means you accept the updated Terms.
15) Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, except where mandatory consumer laws provide otherwise.
16) Contact
For questions about these Terms, contact us at privacy@gimo.co.uk.